Every person in the process of delivering the goods or service must view the next person down-line as the “Internal Customer”. By Gary Shotton #000025
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Internal Customer
By Gary Shotton
This text is in Extreme Rough draft and will be edited in the near future.
2 Comments
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Yes, making processes as simple and easy for the next person in the production chain is very important. I think that is something that is sometimes overlooked by employees who are just concentrating on making their job easy or convenient themselves.
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Author
Adam,
Thanks for your feedback and encouragement. I have big plans for this project and it is gaining momentum at somewhat of a slow pace, but this has been my “mode of operations” for many years. Seems better than a “flash in the pan”.
Blessings,
Gary